Meet Laura Berghold

Customer Service Representative and Dispatcher, anchoring the company’s front-line client relations with over 30 years of premier leadership, operational management, and relationship-building experience. Holding a Bachelor of Science in Management from East Stroudsburg University, her distinguished career includes a 25-year tenure overseeing large-scale customer service operations for a major retail corporation, followed by five successful years as the owner-operator of an independent meat market.

 

As the initial point of contact for Elek Plumbing, Laura takes immense pride in delivering a warm, reassuring, and professional introduction to the company. She approaches customer service as a critical advocacy role—prioritizing active listening, empathy, and clear communication to guide clients confidently through potentially stressful plumbing emergencies. Her profound dedication to client satisfaction and operational synergy makes her an invaluable asset to the Elek team.

 

Outside of her professional commitments, Laura is an avid outdoor enthusiast who enjoys hiking, fishing, hunting, and paddleboarding. Above all, family is her central focus, and she treasures spending high-quality, meaningful time with her teenage son.